Overall Satisfaction with ShoreTel
We currently use it as our primary phone system. This system doesn't have all of the features I've used in the past, such as click to call and chat. We have had great success with the features of forwarding, find me, and other features similar to this. I believe it fills our needs.
- Shortel interfaces with your computer and systems very well
- Shortel has an awesome find-me feature
- Shortel could improve on ease of use, particularly around the on-computer functions
The system was great compared to other systems I've used. Easy to learn. Easy to use. Easy to implement. Easy to use on the go. Easy to make heavy call volume.