Shortel Install and expansion
Josh Novak | TrustRadius Reviewer
November 18, 2016

Shortel Install and expansion

Score 7 out of 10
Vetted Review
Verified User
Review Source

Software Version

Onsite

Overall Satisfaction with ShoreTel

The system both times installed even easier and quicker than expected. The installers were very knowledgeable and very helpful even with non phone system network issues.
This is used across the whole organization and allowed us to reduce our PRI circuits down to one, as well as receptionist down to one. We also now have true four digit dialing across the WAN. This results in a net cost reduction of almost $2500 a month.
  • The system up-time has been 100% over 3 years.
  • With separate systems and two locations we used to have to fake the system into 4 digit dialing by forwarding all remote extensions to DIDs. Now with Shortel extended to the remote location we have true 4 digit dialing.
  • The Shortel desktop application makes managing calls and call routing a breeze for even our most novice users.
  • The licensing structure can make the system more expensive than your traditional phone system.
  • The admin interface does not work in the latest web browsers.
  • Haven't seen a dedicated soft-phone app.
  • We have removed a receptionist from our remote location which saves us roughly $2,000 a month.
  • We have gone down to one PRI which has saved us roughly $500 a month.
We have also used allworx and when it worked it worked great, however there were a few times where the system would be down for a few days because of clock issues within an update.
Near 100% up-time over 3 years.
Well, I have been informed of newer cloud solutions that only rely on plugging the phones into the network and not needing any PRI or phone system on prem. This would make for a very inexpensive phone system. I am not sure how inter-office calls would work if the internet is down however.

MiCloud Connect (formerly ShoreTel) Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
5
User templates
8
Call reports
8
Directory of employee names
8
Answering rules
Not Rated
Call recording
Not Rated
Call park
10
Call screening
10
Message alerts
10
Video conferencing
Not Rated
Audio conferencing
10