Overall Satisfaction with ShoreTel
This is used across the whole organization and allowed us to reduce our PRI circuits down to one, as well as receptionist down to one. We also now have true four digit dialing across the WAN. This results in a net cost reduction of almost $2500 a month.
- The system up-time has been 100% over 3 years.
- With separate systems and two locations we used to have to fake the system into 4 digit dialing by forwarding all remote extensions to DIDs. Now with Shortel extended to the remote location we have true 4 digit dialing.
- The Shortel desktop application makes managing calls and call routing a breeze for even our most novice users.
- The licensing structure can make the system more expensive than your traditional phone system.
- The admin interface does not work in the latest web browsers.
- Haven't seen a dedicated soft-phone app.
- We have removed a receptionist from our remote location which saves us roughly $2,000 a month.
- We have gone down to one PRI which has saved us roughly $500 a month.
We have also used allworx and when it worked it worked great, however there were a few times where the system would be down for a few days because of clock issues within an update.