Shoutlet, Robust Platform with Issues
Anonymous | TrustRadius Reviewer
Updated November 04, 2014

Shoutlet, Robust Platform with Issues

Score 7 out of 10
Vetted Review
Verified User
Review Source

Software Version

6.0

Overall Satisfaction with Shoutlet

Shoutlet is being used by the Social Media Department. It is used to schedule content across our social media platform and for creating and maintaining canvas pages for contests and/or events. It also aids in measuring ROI. Generally, it saves time by allowing content to be pre scheduled and due to the integration of canvas pages when a landing page is required for a contest/event.
  • Shouts (posts) can be created for multiple platforms at once. Very useful when needing to share a message across multiple platforms.
  • Reporting is robust.
  • The CRM tool is very useful, overall, despite some issues.
  • When submitting Tech Therapy tickets, some are escalated to developers as it is an issue beyond the Therapist's ability to troubleshoot. You will never hear from them again.
  • Some SCRM features are buggy and have yet to be addressed by the development team. For example, Twitter mentions do not all load into the corresponding stack.
  • The mobile app does not integrate many of the features. Some of the options available in SCRM are not present on this platform, though it is supposed to be a mobile version of SCRM.
  • Positive: Hours saved from the ability to pre-schedule content and design landing pages.
  • Positive: Reporting features are useful for charting data to demonstrate ROI.
  • Negative: Hours lost due to buggy SCRM tools and reliance on native versions of social media platforms.
Other tools offer superior community management options. Shoutlet's reporting tools and integration with Kenshoo are superior. Integrated canvas pages make the platform stand out. The main reason we selected Shoutlet was due to the integrated canvas pages.
For scheduling content and reporting on that content, the platform is fantastic. The ability to easily create landing pages is also awesome! For day-to-day management of your social media accounts, you might run into frustration due to buggy, incomplete features. You will most definitely be relying on the native versions of those platforms until those issues are eventually addressed.

Using Shoutlet

The rating given is optimistic that core issues will be addressed by the end of our contract. Fixing those issues would make us much more likely to maintain our relationship with Shoutlet. While the platform is intuitive to use, lack of function makes community management an extremely frustrating experience within Shoutlet.