Works well, but perhaps lacking more features
May 18, 2021

Works well, but perhaps lacking more features

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Skype for Business (formerly Lync)

Our organization used Skype as the main messaging application across the entire organization globally for all employees. They are installed by default on all user machines and used as the primary instant messaging software for communication between teams and employees.

Pros

  • Established name
  • Simple and easy to use
  • Call quality is good

Cons

  • Not as many features as some other software
  • Enables easy communication between teams and employees
  • Foster better relationship even as teams work across different region
Skype for Business was originally used as the de facto enterprise messaging app for our organization, but we have since changed to Microsoft Teams as it allows more built-in collaboration tools such as teams and integration to other apps like Outlook, SharePoint, Jira, Confluence and many more while still retaining a good voice and video call quality. However for smaller organization or more face to face teams, Skype would still be a good alternative.

Do you think Skype for Business / Lync (discontinued) delivers good value for the price?

Yes

Are you happy with Skype for Business / Lync (discontinued)'s feature set?

Yes

Did Skype for Business / Lync (discontinued) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Skype for Business / Lync (discontinued) go as expected?

I wasn't involved with the implementation phase

Would you buy Skype for Business / Lync (discontinued) again?

No

For simple communication via instant messaging and audio calls, Skype is more than adequate and does the job well. There are also integration options for other Microsoft products that will be useful. If the environment requires more collaboration tools aside from chat and calls, there may be other more suitable options to consider.

Skype for Business / Lync (discontinued) Feature Ratings

9.0
High quality audio
9
High quality video
9
Low bandwidth requirements
9
Mobile support
9
8.0
Desktop sharing
8
Whiteboards
Not Rated
8.0
Calendar integration
8
Meeting initiation
8
Integrates with social media
Not Rated
Record meetings / events
Not Rated
Slideshows
Not Rated
8.0
Live chat
8
Audience polling
8
Q&A
8
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
Confidential attendee list
Not Rated
VoIP system collaboration ()
Not Rated
Web and Video Conferencing ()
Not Rated

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