TrustRadius
The Gold Standard
https://www.trustradius.com/collaborationSlackUnspecified8.82427101
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August 03, 2016

The Gold Standard

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Slack

Slack is backbone of our team communications. It keeps us in sync across projects and timezones effortlessly. As a dev team, we also use it as our event processing stream, centralizing our reporting. We make heavy use of webhooks to publish notifications such as conversions, signups, etc.
  • Encourages collaboration: it's fun!
  • Aggregates events from every service we use: everyone supports it
  • The new calling feature is superb: the audio quality is better than Hangouts and Skype.
  • Implemented unchecked, it can lead to cultural issues around butt-in-seat time. Thankfully, off-hours can be set to automatically set yourself to "away."
  • I would love to see away messages implemented in the way AIM did in the late '90s.
  • It's easy to overdo integrations, leading to useless noise.
  • Our team members travel a lot, and we can thank Slack for the ability to do so. It doesn't matter where we are: we're always in sync.
  • It's made sharing responsibilities easier: It's much harder to manage a shared email inbox.
Slack blows its competition out of the water, especially the voice call quality: it's second-to-none. Also, it has the most thorough integration support in the business.
It's the best chat solution I've seen, for any scenario. I've used on internal, external, and mixed teams with great effectiveness. I can't think of a scenario where I wouldn't use it!

Slack Feature Ratings

Mobile Access
10
Search
10
Chat
10
Notifications
10
Discussions
10
Integrates with Gmail and Google Hangouts
10
Video files
10
Audio files
10
Access control
10
Advanced security features
10
Integrates with Google Drive
10
Device sync
10