Item: Slack
Rating: 9
Author: Felix Kioko

Overall Satisfaction with Slack

Use Cases and Deployment Scope

Slack has been implemented throughout the organization to facilitate communication and team collaboration across all departments. Collaboration is made much easier and more efficient by its integration with third-party apps such as Zoom, Google Meet, and Google Drive. It also improves communication with Clients using features such as Slack Connect for faster communication.

Pros and Cons

Pros

The user interface - Slack has one of the best user interfaces I've seen on a messaging app. It's small, lightweight, and well-organized.
Integration with Other Apps - Slack allows you to integrate with other apps like Google Calendar, Drive, and Zoom. I never have to miss a meeting now :-)
Slack has a mobile application that works just as well as the desktop version.
File sharing - With Slack, file sharing and attachments have never been easier.
Huddle - That's right, it has a calling feature built right into the app ( for both audio and video )
Notification system - It has a well-designed notification system. Never overlook a message or a mention. You can also choose what kind of notification you want to receive. You can even use DND mode to disable notifications.
You can create drafts to send out later.

Cons

Slack can be RAM and battery hungry, and it can slow down when used heavily.
The audio and video call capabilities could be improved to provide greater clarity.
It's quite expensive. Old messages are deleted after a certain period of time in the free versions.

Return on Investment

Slack has largely improved team collaboration and communication
It has greatly reduced the number of meetings since it's very easy to achieve the same in Slack
File sharing across teams and departments has never been easier
Discussions using Channels and DM's is very useful

Key Insights

Do you think Slack delivers good value for the price?

Yes

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

Yes

Did implementation of Slack go as expected?

Yes

Would you buy Slack again?

Yes

Other Software Used

Google Drive, Zoom, Google Hangouts Meet

Likelihood to Recommend

Slack is suitable for both large and small-scale communications. It significantly reduces the number of emails sent by utilizing useful channels such as Announcements. The only disadvantage of Slack is a large number of notifications, which can be overwhelming at times. A good example of how slack can be useful is when you need to get into a quick meeting with someone. Rather than having to go through the hassle of scheduling a meeting, you can start an audio call (huddle) right from the conversation.

Slack Feature Ratings

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Slack - Amazing, Best Business Messaging App