Item: Slack
Rating: 9
Author: Manuela Jacqueline Mercado Rodríguez

Use Cases and Deployment Scope

It is used for wide communication between all members of the company and for specific teams. It also allows individual communication, sharing files, making video calls, and sharing of the screen. It can also group people by positions or functions, contract temporarily, and has different roles for users. This is really important for security.

Pros and Cons

Third party integrations
Customization
Security

It gets slow/down sometimes
Searching files

Return on Investment

It has a positive ROI

Key Insights

Do you think Slack delivers good value for the price?

Yes

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

Yes

Did implementation of Slack go as expected?

Yes

Would you buy Slack again?

Yes

Other Software Used

Zoho Connect, Zoho People, Zoho Calendar

Likelihood to Recommend

It is well suited for medium and large organizations, but with the full version. This allows more customization and security layers due to the fact that maybe some members would be temporary and with different roles. It could suit small organizations, but maybe they will have a lot of unused features compared with larger organizations.

Professional Communication Tool

Overall Satisfaction with Slack