Item: Slack
Rating: 10
Author: Verified User

Overall Satisfaction with Slack

Use Cases and Deployment Scope

We use Slack as our main tool to communicate with our teams and create silo department/project groups to discuss, collaborate and even include our clients in the loop. It helps us stay on track with things and makes communication much easier and simpler. The ability for Slack to connect to Apps also helps us with file sharing and input from clients as well as managing our documents.

Pros and Cons

Pros

Easily communicate with teams
Create targeted groups to filter communication
Connecting to Apps seamlessly

Cons

Group App Alerts sometimes start on the last conversation instead of the first missed conversation.

Most Important Features

App integration
Group creations
Document sharing

Return on Investment

Improved communication
Higher efficiency

Alternatives Considered

Microsoft Teams

Slack offers simplicity in its structure and its proposition. Its engine provides better reliability and takes less time to load (reducing crash times on laptops) and provides an easier UI that allows you to do more all from one place. Notifications are easier to manage as well without the frustration of missing out on important messages.

Key Insights

Do you think Slack delivers good value for the price?

Yes

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Slack go as expected?

Yes

Would you buy Slack again?

Yes

Likelihood to Recommend

It just makes communication easy between teams and when creating groups also streamlines communication as well. It works well both internally and externally with clients. Adding clients from external organizations is also easy and promotes team collaboration and offers simplicity. Its ability to integrate with apps like Jira where issues being reported can quickly get added on also provides efficient means for teams to do their jobs quicker which would give an overall better journey, especially from the communication side.

Slack Feature Ratings

Comments

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A great communication product that allows you to do more in just one place.