Great messaging platform at an affordable price.
April 17, 2023

Great messaging platform at an affordable price.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Slack

Slack allows our company to effectively communicate internally between members of the team. Additionally we can communicate with other companies through Slack Connect. The software is robust and has functionality that allows us to set reminders, manage communication through various group threads, and integrates with many other important software in our tech stack. We haven't experienced many bugs or down time with the software. The dev team is committed to updates and making sure the software stays up and running at all times.
  • I love using the remind function to have slack tell me about things that I need to remember. It can be used for exact dates and times in the future and even recurring reminders. It's definitely one of my favorite features.
  • Slack allows you to "huddle" with other teammates. This is a quick voice call and is way better than trying to call someone on the phone.
  • Slack's ability to integrate with many other software makes it invaluable. We can have other software send us notifications or reminders in Slack that we wouldn't have received otherwise.
  • The only thing I can think of is that it is easy to create too many channels. This has more to do with the team using Slack and less to do with Slack itself. maybe some direction on Slack's part on how best to utilize channels would be helpful.
  • Huddles
  • group channels
  • direct messaging
  • It has allowed us to communicate more quickly, but I can't specify a return for a messaging platform.
We didn't evaluate any other platforms. We decided to move forward with slack and haven't looked back.

Do you think Slack delivers good value for the price?

Yes

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Slack go as expected?

I wasn't involved with the implementation phase

Would you buy Slack again?

Yes

Well suited scenarios:
It is super easy to jump on a call with another member of my team and chat with them. You can share your screen and even draw on the screen of the person who is sharing. It makes it really easy to help direct a team member, or just have a bit of fun.

Less appropriate scenarios:
I probably wouldn't try a team video call on it. I'm not sure how well it would work for a video call with a ton of people on it.

Slack Feature Ratings

Task Management
5
Workflow Automation
5
Mobile Access
6
Search
7
Chat
10
Notifications
9
Discussions
10
Surveys
8
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
9
Integrates with Outlook
Not Rated
Video files
8
Audio files
8
Advanced security features
Not Rated
Integrates with Google Drive
8