Item: Slack
Rating: 8
Author: Verified User

Overall Satisfaction with Slack

Use Cases and Deployment Scope

All organisation use Slack and divide up the communication into channels based on departments, events, activities and other relevant topics like "how bad is my problem" to get easy and quick IT support.

We do a lot of pole voting as well, together with using the function "huddle" several times a week to communicate with colleagues

Pros and Cons

Pros

Communicate easy with colleagues instead over email
collect information and discussions to specific topics into specific channels
easy to search for previous information being mentioned
Notify me about messages in other groups I participate in
Huddle - call colleagues and discuss face2face
Write notes on my own channel - so smart!

Cons

easier to search for a specific texts on historical discussions
Add [..] integration
Better filter option on searchbar

Return on Investment

Saving LOADS of time in our internal communication
Faster sync between departments to get projects like customer onboarding implemented faster (IT + Onboarding Team = true!)
Don't need many people working on communication department which means we save loads on money there

Usability

The tools is great in so many aspects! It saves me loads of time, it saves the company money not having to hire communication experts, and it makes sure to save the most important info on one place.

However though, the search function needs to improve together with the filter options how I can search for a specific text i'm looking for.

Alternatives Considered

Microsoft Teams

Slack is better in every aspect.Better functionality, easier communication functions like sub channels, search and better notifications. Also, reactions are way better.

But also that I can write in my own channel is genius! The layout is easier to understand, and also that the poling function is better! Great overall!

Key Insights

Do you think Slack delivers good value for the price?

Yes

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

Yes

Did implementation of Slack go as expected?

Yes

Would you buy Slack again?

Yes

Likelihood to Recommend

Love Slack! Saves me loads of time! When you need to start a quick discussion group and invite specific users. When you want to start a quick voting activity. When I wish to communicate to the whole company easy and clearly. Best thing is I can reply to specific comments and have a discussion within that sub channel, together with giving reactions to a message.

Slack Feature Ratings

Comments

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Amazing communication tool which is the nr1 on the market!