Item: Slack
Rating: 8
Author: Verified User

Overall Satisfaction with Slack

Use Cases and Deployment Scope

We use slack for one on one internal communication and also for collaborative purpose. We can create a group of people. We use slack to share work updates and seek help with my colleagues, superiors. We can share texts, images, voice notes.

Pros and Cons

Pros

We can resolve any problem by discussing with your peers
We can share updates about everything quickly.
We can know who are available live and away.
We can schedule a message for future.
We can search the previous messages.

Cons

Sometimes it lags. After clicking it takes couple of seconds to respond.

Return on Investment

We can share updates about any problem with our peers as well as in group.
We can search old messages from previous messages to refer the answers to queries.
We can use Slack messages as a written proof.

Usability

Overall it is very useful and unique of its kind of a tool. We can communicate and collaborate using Slack and resolve problems.
I deducted 1 point because they can improve the response speed.

Alternatives Considered

External User Manager for Microsoft Teams

I've used Microsoft Teams app but Slack is all time better than Teams with great UI and lots of features.

Key Insights

Do you think Slack delivers good value for the price?

Yes

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

Yes

Did implementation of Slack go as expected?

Yes

Would you buy Slack again?

Yes

Other Software Used

External User Manager for Microsoft Teams

Likelihood to Recommend

I'm in customer service industry and it helps a lot to resolve customer issues while dealing over a live call and collaborate with my peers if I seek anyone's help. There is no such a scenarios where it is less appropriate.

Slack: the ultimate tool for communication and collaboration