Item: Slack
Rating: 10
Author: Verified User

Overall Satisfaction with Slack

Use Cases and Deployment Scope

We use Slack as the main internal communication between ourselves. Email is used less and less to do so. It is great for formal and informal connections. It helps us to keep things separate, like the upcoming lunch event or the meeting for the next trade show. This is the best way we have found to do so.

Pros and Cons

Pros

compartmentalize activities
keep privacy for direct chats
simplicity for training new employees on use

Return on Investment

saves time in communication efforts
saves time in training new employees in use
keeps us focused on activities with the channels

Usability

Simple to use and simple to show others how to use, By keeping direct messages and group (channel) messages separate, we are able to segment our work. That is, I check DMs often as they are usually more important than the channel messages.

Key Insights

Do you think Slack delivers good value for the price?

Yes

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Slack go as expected?

I wasn't involved with the implementation phase

Would you buy Slack again?

Yes

Other Software Used

Google Workspace

Likelihood to Recommend

Best suited for informal connections. Connections to your department or to your informal lunch group or to someone you just met who works on another floor. One of the best is a channel called, "Where are the donuts" which lets us know where there is free food. Less appropriate use would be for transmitting important or private documents. We still use email for that.

Slack Feature Ratings

Comments

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Slack review