Best Collaboration Communication tool for Teams
April 18, 2025

Best Collaboration Communication tool for Teams

Yuva rajesh | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Slack

Before Slack, fragmented communication and the volume of emails exchanged internally created a problem that needed to be nipped in the bud. As the company grew, with new offices opening around the world, we needed to respect different time zones and integrate separate tools and solutions to streamline work. So, we adopted Slack

Pros

  • With the JIRA integration, our folks can pick a ticket and respond instantly. This saves time and prevents delays caused by email, which is how the team used to operate’. The team now responds much more quickly. What’s more, the person raising the ticket is automatically notified when the problem is solved, removing the need for lengthy back-and-forth communication.
  • The company culture feeds off the sense of connectedness that starts with channels and Huddles – an audio-first way to communicate – used by employees each day. ‘Huddles is a big part of our every day
  • Slack analytics to measure engagement and sentiment, while multiple wellness surveys each month provide the necessary data

Cons

  • More visiblity into Channel level Analatics
  • Fine-grained admin roles & premissions
  • Slack helped in the vendors and partners participate in a culture of collaboration, as channels are shared to save time and allow for real-time communication with external contributors.
Slack is a huge part of daily operations to collaborate internally or externally.
  • Google Hangouts (Classic)
not much function as Slack offering. Public & Private Groups creation not available in Hangout

Do you think Slack delivers good value for the price?

Yes

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

Yes

Did implementation of Slack go as expected?

Yes

Would you buy Slack again?

Yes

Slack permeates MiQ’s systems and allows the company to use it for almost everything, from fast employee onboarding and vendor communication, to support of remote work, to analysing and contributing to employee wellness and engagement. It’s akin to a village square where the company can find their voice, share clear communication, get work done, take part in celebrations and connect with external collaborators.

Slack Feature Ratings

Project Management
9.4
Task Management
10
Scheduling
9
Workflow Automation
8
Mobile Access
10
Search
10
Communication
8.5
Chat
10
Notifications
10
Discussions
8
Surveys
6
File Sharing & Management
6.0
Versioning
7
Video files
6
Audio files
8
Access control
3
Advanced security features
6

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