Item: Slack
Rating: 10
Author: João Luís Dias

Overall Satisfaction with Slack

Use Cases and Deployment Scope

We use Slack to communicate both internally and to external subjects, like customers. It's a more professional and polish way of communication than What's App, per example.

Pros and Cons

Pros

Nice design
Notifications
Integration with other softwares

Cons

Make it more customizable

Return on Investment

Reduced time loss in meetings, emails or calls
Provided a solution to manage customers with a smoother communication process

It's more than just a chat tool. It does all the thinks MS Teams does, but with a better feel and a way more cooler and smooth design and look.
Everyone in our company uses it easily, regardless of their IT skills level.
It's whats app just for work and on steroids.

Key Insights

Do you think Slack delivers good value for the price?

Yes

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

Yes

Did implementation of Slack go as expected?

Yes

Would you buy Slack again?

Yes

Other Software Used

monday.com

Likelihood to Recommend

I think that Slack is the most powerful tool for managing internal communication between colleagues, because it's a separate tool that you can use just for professional purposes, avoiding mixing your personal and professional life.
You can also use it with outside parties, like customers, specially if your sales processes allow it - for onboarding purposes, for example.

Slack Feature Ratings

Comments

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