Smartlook - Love at the first smart sight
November 19, 2019

Smartlook - Love at the first smart sight

Jaroslav Pešek | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Smartlook

It is used only in our department. I am the only person who works with Samrtlook in our company. We have started a new project with a new website and we need to know how people interact with it. So far I am satisfied and I am willing to use it in the future.
  • Heatmaps - so far I have not created one but I worked with them before.
  • Recording of a customers' website journey.
  • I can not see any.
  • We are still on the very beginning so I do not want to rate it this way right now ;)
I've never needed support. But I suppose that they are as great as the product ;)

Do you think Smartlook delivers good value for the price?

Yes

Are you happy with Smartlook's feature set?

Yes

Did Smartlook live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Smartlook go as expected?

Yes

Would you buy Smartlook again?

Yes

I really like recording customer's walkthroughs of our website. It helps us improve not only the website but we suddenly realize the advantages of our product which need to be communicated more.