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A great value product
October 21, 2021

A great value product

Andrei Petcu | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Smartlook

It is used by the marketing and performance department to view and analyze user’s journey on our e-commerce platforms and build/analyze purchase funnels built with Smartlook. We also use it to compare data from Google Analytics for consistency. Another way we use it is to monitor and fix platform errors.
  • Session recordings.
  • Funnels.
  • Error reporting.
  • Funnel templates.
  • Auto-enabling IP filters for traffic denial.
  • Better visibility on user experience.
  • Great view of purchase funnels.
Fast and clear responses.
The interface is intuitive and very easy to learn and use. The installation is also very straightforward.
Smartlook has the pricing model we were looking for and the functionalities we need vs Hotjar that offers a lot more that we don't use.

Do you think Smartlook delivers good value for the price?

Yes

Are you happy with Smartlook's feature set?

Yes

Did Smartlook live up to sales and marketing promises?

Yes

Did implementation of Smartlook go as expected?

Yes

Would you buy Smartlook again?

Yes

Smartlook is well suited for monitoring website errors and user behavior at website launch and building and monitoring funnels while in production. I find Smartlook is less appropriate for using it as the only source of data.