Smartlook offers excellent value and delivers on its promises
October 23, 2021
Smartlook offers excellent value and delivers on its promises
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Smartlook
We use Smartlook to review customer behaviour and guide efforts to optimize user experiences. With Smartlook we are able to easily target specific user groups (power users, new users, etc.) as well as isolate recordings of specific workflows or events. Being able to watch how users interact with the system without setting up expensive experiments has allowed us to dramatically improve the product without spending a fortune. Additionally, we use Smartlook for customer support and as an aid to our development team in reproducing issues. We also use it to discover new, unreported issues.
- Simple interface that is easy to grok and not intimidating to new users.
- Handy dashboard that surfaces key information in an easy to digest manner.
- Allows our team to filter recordings by pre-defined and custom data metrics so it's never hard to find the recordings you're after.
- It's quite memory intensive and if you're in it for awhile it can become slow.
- Doesn't work well on iPad or iPad Pro which is unfortunate since a lot of our product team prefer to consume on their iPad.
- We better understand how our different user groups behave and that has allowed us to improve key workflows and drive up customer satisfaction.
- We spend less time and money tracking down issues because there is nearly always a recording available that shows the exact steps to reproduce.
Far better bang for your buck.
Do you think Smartlook delivers good value for the price?
Yes
Are you happy with Smartlook's feature set?
Yes
Did Smartlook live up to sales and marketing promises?
Yes
Did implementation of Smartlook go as expected?
Yes
Would you buy Smartlook again?
Yes