Item: SmartRecruiters
Rating: 4
Author: Verified User

Use Cases and Deployment Scope

SmartRecruiters is currently being used by the HR Team largely as an ATS. It helps us track the candidates efficiently and ties up well with the LinkedIn solution. The solution is only used by HR team currently and that does not include other stakeholders that form a part of the organization.

Pros and Cons

Connects well with Linkedin
Integrates well with other IT solutions
Sending the link to managers with a profile is a useful feature.

The user interface is kind off difficult to manage.
In my opinion switching between the profiles could be made easier and more seamless. Once you are out [of them] you need to start from the beginning.

Candidate Experience

The pool that we reached out to had a hit ratio of 1:385. I had done some specific hiring for the Africa Market, but the reach out pool was very poor and hence my rating of 4 for candidate quality. You will need to build a direct candidate access in the marketplace.

Return on Investment

Pool reachout is only dependent on our market reach

Alternatives Considered

Taleo and Oracle PeopleSoft HCM

Does not stack up well. . . . . . PeopleSoft is a more elaborate system and a larger implementation not only limited to recruitment but also compensation and benfits, PMS and talent management. Taleo has a much wider coverage base of the stake holders in the organisation.

Likelihood to Recommend

It is a good basic ATS tool for an organisation which is in the early stages or first time implementation stages. However the tool needs to be more user friendly and have more features and support the recruitment life cycle more efficiently than the current state. I have seen better and more elaborate systems.

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Marie Touchon
(Vendor Representative) commented 6 years ago
Thank you for taking the time to review us and for your candid feedback. Sorry it has taken us so long to respond. We take your feedback very seriously, and have actually made some serious improvements based on what you and some other customers have said. Smartrecruiters’ key mission is to provide all of our customers with the ultimate candidate and internal user experience. There has been many updates since your review in 2016! The Spring 2018 enhancements include some new candidate filters (you can search by status, candidate fields, or by recruiter), and we now have user management filters (you can configure and search you user base easily instead of having to scroll down until finding what you need). There are also additional data points for your report builder, you can select the appropriate interview substage, and the ability to extract the new candidate status history endpoint from the public API (which you can export on demand to a csv file). If you are no longer a customer: I know you did not have the best experience with SmartRecruiters, but I’m confident that with our product updates and improvements based on your feedback, we could really turn that around. Our thousands of happy customers would agree :) If you are interested in learning more about what is new, I would love to get you on a call with our team. Let me know, and have a great week! If you are still a customer: I am glad to see you are still a customer of ours and using our product. If you are having trouble with it, please reach out to your Customer Success Manager or reach out to our support team. You can call us at 1-415-659-9130 and contact us through this page: https://www.smartrecruiters.com/about-us/contact-us/. You can always visit the help-center as well. I hope the fact that you are still using the product means you enjoy it now. Let me know if there is anything I can do to help!

A Good beginner ATS Tool

Software Version

Overall Satisfaction with SmartRecruiters