Smartsheet revolutionized the way I do business, both internally and externally
Anonymous | TrustRadius Reviewer
Updated August 19, 2015

Smartsheet revolutionized the way I do business, both internally and externally

Score 10 out of 10
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Overall Satisfaction with Smartsheet

My company uses Smartsheet in multiple departments - sales, sponsorship fulfillment/tracking, project management, file storage, etc. We started by using it exclusively for sponsorship fulfillment (internal management as well as externally with our clients), but I quickly became an internal proponent of its use and now easily half of our employees use it for one reason or another. It has completely changed the way we do business. It streamlines our processes internally (and helps us keep track of the who-did-what along the way) and is an intuitive tool for the tech-savvy or the tech-averse.
  • Collecting data from various sources via Web Forms
  • I've had people ask why some of the more basic functions of Excel are not available in Smartsheet, like merging two cells together. My assumption is that this is a sorting issue, but I'm not sure.
  • I wish there was a way to sync more than one Google Drive account when uploading documents to rows. One of our clients has multiple Google Drive accounts intentionally, so they often need to attach documents from both. Since Smartsheet only allows one to be synced for uploading/attaching purposes, that does not work for our client. Instead, they hyperlink the Google Documents, but accessing those hyperlinks requires them to log in each time.
  • I wish there was a way to set a different level of access per sheet within Workspaces, as needed. We have Workspaces set up where we want every user to have some level of access, but they should be Viewers for some and Editors for others. I believe the current Workspaces require that any user with access to it has just one level of access for all included sheets.
  • I don't believe you can change the Primary Column once a sheet has been created, which is been problematic occasionally.
  • It would be great to be able to see days/times when users have accessed Smartsheets that have been shared with them. Sometimes we wonder if our clients are even accessing/viewing them once they're set up, so we would love to have the same level of access/transparency that Smartsheet provides within the "Login History" for account admins.
  • There have not been ANY negative impacts to using Smartsheet - not one! It has completely changed the way we do business. we are able to offer high-tech, cloud-based solutions to our clients at a low cost that are user-friendly regardless of the user's comfort level with technology. It also improves employee efficiency as it relates to output as well as communication. I can't say enough about how much easier it has made everyone's jobs.
Smartsheet was the first and last project management software I tried - there was really no purpose in looking elsewhere after I saw what it could do. That said, I know people who have used some of Smartsheet's competitors as PM management solutions and as soon as I introduce them to Smartsheet, they quickly change over.
Tremendously useful for project management or pretty much collaboration of any kind where there are multiple "owners" or contributors and where it's important to track progress and changes made by each contributor along the way.

Using Smartsheet

Sales, Marketing, Operations, IT, Event Planning, Creative Services, Project Management
I really could not do my job as efficiently or effectively without Smartsheet, so renewing every year at such a low cost is a no-brainer!

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