Smartsheet shows promise as software for online projects
April 27, 2021

Smartsheet shows promise as software for online projects

Jason Kerley | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Smartsheet

We are pleased that the Smartsheet platform has so many tools that serve the direct extension of team collaboration, allowing us to stay fully focused on creating reviews and interaction sessions to address each other's work, which ends up creating a network where everyone involved can advise each other so that the work is of the highest possible quality. As far as customer service is concerned, Smartsheet allows us to maintain interactions during business hours, and it remains entirely online, which makes it easy for us to communicate simply by having a stable internet connection. In general, it has a good technical support, with employees well informed about Smartsheet's functions. Being able to count on so many tools, usability within Smartsheet becomes a bit limiting, not because it is difficult to work with, but because it requires a high level of expertise to cover all areas of the project in question, which would normally require several people with different levels of expertise in the areas that Smartsheet allows to deal with.
  • Smartsheet lets us create our own personal level portfolios, so each employee in the project group can present his or her ideas and resume in an organized manner.
  • Has a very extensive collection of templates for different types of dashboards.
  • Can be used to cover project operations that would normally depend on marketing agencies, making it possible to cover project marketing to a certain extent.
  • Lacks some clearly essential functions for working with business processes, such as a mapping system directly to the processes.
  • Workflows cannot be designed and modeled within the platform, which sometimes limits our view of the work.
  • Allows you to create and program your own portal for our customers to access directly to the project.
  • Works with agile methodologies and Gantt charts without problems occurring when working fully with classic dashboard methodologies.
  • Allows sharing all kinds of files from the platform.
  • Gains have been exemplary during the last quarter we have been using Smartsheet to work with, as our ROI has increased by 5.
  • Depending on the type of campaign being applied to the project, the results vary in time.

Do you think Smartsheet delivers good value for the price?

Yes

Are you happy with Smartsheet's feature set?

Yes

Did Smartsheet live up to sales and marketing promises?

Yes

Did implementation of Smartsheet go as expected?

Yes

Would you buy Smartsheet again?

Yes

Because it can be used in teams of various sizes, it has been concluded that Smartsheet is suitable for almost any kind of environment that requires group work. It does not work with certain types of monitoring, such as in treasury areas, or in terms of business process scheduling. It is excellent for agile project development.

Smartsheet Feature Ratings

Task Management
9
Resource Management
9
Gantt Charts
9
Scheduling
8
Workflow Automation
8
Team Collaboration
10
Support for Agile Methodology
8
Support for Waterfall Methodology
9
Document Management
9
Email integration
9
Mobile Access
8
Timesheet Tracking
10
Change request and Case Management
10
Budget and Expense Management
10
Quotes/estimates
9
Invoicing
9
Project & financial reporting
9
Integration with accounting software
10