Smartsheets is a smart investment for your whole organization
May 13, 2021

Smartsheets is a smart investment for your whole organization

Taylor Walsh | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Smartsheet

We use Smartsheets across the whole organization to share information securely and to manage workflow. It instantly keeps everyone up to the minute, and also allows us to identify who made changes and when, and support those changes with attached documentation.
  • Exports to Excel are simple and attractive.
  • The ability to message other users in the same use space is practical.
  • Once dashboards are created, it allows for everything needed on a daily basis to be right at your fingertips.
  • Being able to have multiple Smartsheet pages open at the same time is crucial. Not all programs allow for this.
  • Once a system is in place, it's challenging to change or update something because each instance of that change has to be updated. We have 20 centers, so have to update things 20 times in most instances.
  • Instantly keep everyone up to date on changes.
  • The ability to create reports in order to access and interpret data easily.
  • The reports have saved me hours each month in design alone. Accessing what I need from the dashboard created for my department has saved me at least an hour every day, from opening a variety of programs and files to find information, to tracking approvals and work flows.

Do you think Smartsheet delivers good value for the price?

Yes

Are you happy with Smartsheet's feature set?

Yes

Did Smartsheet live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Smartsheet go as expected?

I wasn't involved with the implementation phase

Would you buy Smartsheet again?

Yes

If you regularly have to share confidential information between locations, this is so much better than sending secure/encrypted emails all the time. If you need multi-level management approval for things, this is a great way to submit requests and track approvals.

Smartsheet Feature Ratings

Task Management
10
Resource Management
Not Rated
Gantt Charts
Not Rated
Scheduling
Not Rated
Workflow Automation
10
Team Collaboration
Not Rated
Support for Agile Methodology
Not Rated
Support for Waterfall Methodology
Not Rated
Document Management
8
Email integration
8
Mobile Access
Not Rated
Timesheet Tracking
Not Rated
Change request and Case Management
10
Budget and Expense Management
Not Rated
Quotes/estimates
Not Rated
Invoicing
Not Rated
Project & financial reporting
Not Rated
Integration with accounting software
Not Rated

Using Smartsheet

60 - Location managers, department heads, home office (HR and operations), and C-Suite all use Smartsheets. Managers communicate changes to HR; regional managers and DO authorize changes; everyone shares documentation amongst departments; HR enters data to create reports and interprets reports; the C-Suite has a dashboard so they can just tap into the reports as well.
2 - The two people we have managing the back end of Smartsheet have excellent attention to detail and can analyze processes to identify all steps before beginning to build. They can also troubleshoot and must be good at communicating corrective action to tech support and users alike.
  • Tracking
  • Reporting
  • Sharing