Overall Satisfaction with Smartsheet
It is currently used to track customer onboarding projects and other major internal projects for the Customer Success team. It is integrated with Klipfolio to provide a dashboard view of the projects and their completion status. Ownership is typically maintained with each account manager, but there is some shared ownership of the tasks managed through Smartsheet.
- Project Tracking
- Improved visualization
- Tracking milestones
- Meeting project deadlines
Do you think Smartsheet delivers good value for the price?
Are you happy with Smartsheet's feature set?
Did Smartsheet live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Smartsheet go as expected?
I wasn't involved with the implementation phase
Would you buy Smartsheet again?
Smartsheet handles most projects very well. If you get into a number of subprojects it can get a little tougher to configure everything, but it still handles the display well. Smartsheet does have a learning curve that is built upon many Excel skills, but the user interface for changing the milestones and project sections could be a little more intuitive.