Item: Smartsheet
Rating: 10
Author: Brad Estes

Use Cases and Deployment Scope

Smartsheet is being used by our Operations team's Project Managers to provide a collaborative, transparent plan that both the customer and vendor can execute. Smartsheet solves the gap in communication which is one of the primary reasons projects fail.

Pros and Cons

Ease of Use
Very Intuitive
Cost Effective

More equation based logic opportunities
Text notifications when sheet is updated

Most Important Features

Ease of Use
Wide Acceptance
No IT constraints

Return on Investment

ROI In months
Reduced cost of PM tools by over 50%
Improved on time projects
Improved Collaboration

Alternatives Considered

Google Ads (formerly AdWords), Google Analytics, Google Authenticator and Pinpoint

Functionality is far superior and very easy to use.

Key Insights

Do you think Smartsheet delivers good value for the price?

Yes

Are you happy with Smartsheet's feature set?

Yes

Did Smartsheet live up to sales and marketing promises?

Yes

Did implementation of Smartsheet go as expected?

Yes

Would you buy Smartsheet again?

Yes

Other Software Used

Zendesk Explore, Zendesk Support Suite, Sugar Sell (SugarCRM), isolved

Likelihood to Recommend

Very well suited in the Healthcare environment. Many times healthcare has 'lock downs' on computers and networks due to HIPAA concerns. Therefore, other solutions such as Google Sheets and even Excel isn't an approved solution. I have never run into an issue with our customers using and viewing Smartsheet.

Smartsheet Rocks!!

Overall Satisfaction with Smartsheet