Great IT Support with Dameware
May 15, 2022

Great IT Support with Dameware

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with SolarWinds Dameware Remote Support (DRS)

We use SolarWinds Dameware remote support in our organization to support our PC\Laptop users with any issues or configuration changes we need to make. It works really quickly and we can easily connect without much interaction from the end-user. It allows full admin access to diagnose and fix issues and also is largely lag-free on most connections.
  • Remote support
  • IT faults and diagnosis
  • Fast connection and ease of use
  • More informative interface
  • Some issues sometimes with the service.
  • More remote admin tools
  • Positive user experience
  • Ease of use and fast connection time
  • Strong use case for IT support
Dameware stacks up quite well against TeamViewer, it has similar functionality but lacks the easy over the internet connections that TeamViewer is known for. Dameware is more of a domain-based remote support application and works very well in that use case. We chose Dameware because it has been used for several years in the company and so it is well known and recognized.

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It is well suited to connect to computers on the same LAN or over a VPN, if the computer is not on one of those, it will make things more difficult, and more interaction is required. It is less appropriate for things where you do not need to see the user's screen and can run scripts or PowerShell commands.

SolarWinds Dameware Remote Support (DRS) Feature Ratings

Instant message
Secure remote access with Smart Card authentication
Over-the-Internet remote session
Remote management of servers & workstations
Remote Active Directory® management
Centralized management dashboard
Multi-platform remote control