The ultimate monitoring and automation tool for Managed Service Providers
Shaun Joubert | TrustRadius Reviewer
November 05, 2018

The ultimate monitoring and automation tool for Managed Service Providers

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with SolarWinds N-central

SolarWinds N-Central has been implemented across our entire organization as a single platform for hardware inventory, remote support access, and reporting needs.

It allows multiple departments access to the same IT equipment database meaning the service desk can easily access user machine profiles to access remote support options and back-end support tools while the procurement department and account managers can use the same database for hardware inventory and software licensing reporting.
  • SolarWinds N-central is an excellent tool for automation and deployment across thousands of network devices using the Network probe and Agent.
  • SolarWinds N-central allows for constant monitoring allowing us to resolve issues before the client knows they have occurred.
  • SolarWinds N-central has excellent integration as we use it in conjunction with Autotask for automated ticket logging based on alerts.
  • SolarWinds N-central could benefit from a modular or customizable user interface.
  • There is a steep learning curve if you wish to truly utilize all the functionality that N-Central offers.
  • SolarWinds N-central has had a massive impact on the availability of service desk resources as it allows for integration with Autotask for automated ticket logging.
  • SolarWinds N-central reduces time spent per ticket as the back-end tools allow for tickets resolutions without client interaction.
  • While the initial cost was rather high it is truly worth every penny.
SolarWinds N-central is perfectly suited for Managed Service Providers that support SME's or Large Enterprises as scalability is not an issue, it also allows for automated patch management and automated reporting.


SolarWinds N-central Feature Ratings

Screen sharing
10
File transfer
6
Instant message
10
Secure remote access with Smart Card authentication
10
Access to sleeping/powered-off computers
10
Over-the-Internet remote session
10
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
10
Remote Active Directory® management
10
Centralized management dashboard
10
Session record
10
Annotations
10
Monitoring and Alerts
10
Multi-platform remote control
10