Great RMM for Serious Managed Service Providers
Anonymous | TrustRadius Reviewer
October 17, 2018

Great RMM for Serious Managed Service Providers

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with SolarWinds N-central

N-Central is a key product for managed service providers who want to monitor every network device available. It allows us to be more proactive with our clients and increase our revenue by fixing problems before the clients know there is a problem. The automation within N-Central is top of the line, it allows our technical staff to save time and make us more profitable.
  • Actively monitors devices on the network to allow us to be proactive
  • Can automate different fixes for recurring issues
  • Integrates very well with our PSA client, able to create tickets and fill out notes within N-Central.
  • We find the layout and configuration could be more user-friendly, seems over complicated at times
  • We need to host the solution ourselves to get the Report Manager add-on.
  • Dashboard needs to be cleaned up and easier to read
  • N-Central was able to increase our monitoring revenue and create a new stream of automation revenue without having technicians do actual work
  • It allows us to create a custom asset review for customers so we can recommend upgrades and help our customers budget each year.
  • Server management and monitoring was also a huge success, it helped us gain more profits from servers we sold.
We chose SolarWinds N-Central because of the integration with ConnectWise Manage, it allows us to automatically create tickets and helps us be more efficient. We really liked the engineers that were able to coach us in migrating from our old system and teach us all the best practices. We did have to invest in an infrastructure to support the platform, but it has paid for itself in the first year.
N-Central is great for serious managed service providers that are managing assets and monitoring all devices. It allows us to create custom reports and do reviews for clients which then helps us gain more sales. We would not recommend it to very small computer companies that are only supporting a few companies.

SolarWinds N-central Feature Ratings

Screen sharing
9
File transfer
10
Instant message
8
Secure remote access with Smart Card authentication
7
Access to sleeping/powered-off computers
7
Over-the-Internet remote session
10
Initiate remote control from mobile
6
Remote management of servers & workstations
10
Remote Active Directory® management
8
Centralized management dashboard
7
Session record
7
Annotations
8
Monitoring and Alerts
7
Multi-platform remote control
9