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N-able N-central

N-able N-central

Overview

What is N-able N-central?

MSPs and IT professionals use N-able™ N-central® to monitor and manage devices and complex networks remotely. N-central provides visibility and efficiency as the user's needs scale. N-central can help users: 1. Proactively monitor everything on a customer network—not just servers and workstations—and troubleshoot. 2. Stay…

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Pricing

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What is N-able N-central?

MSPs and IT professionals use N-able™ N-central® to monitor and manage devices and complex networks remotely. N-central provides visibility and efficiency as the user's needs scale. N-central can help users: 1. Proactively monitor everything on a customer network—not just servers and…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is N-able N-central?

MSPs and IT professionals use N-able™ N-central® to monitor and manage devices and complex networks remotely. N-central provides visibility and efficiency as the user's needs scale. N-central can help users:

1. Proactively monitor everything on a customer network—not just servers and workstations—and troubleshoot.

2. Stay on top of threats with features like MFA, antivirus, integrated endpoint detection and response, data backup, disk encryption, email protection, and password management .


3. Automate routine tasks using rules and filters to customize policies by customer, site, or device type to gain precision and control.

N-able N-central Features

Monitoring Tasks Features

  • Supported: Remote monitoring
  • Supported: Network device monitoring

Management Tasks Features

  • Supported: Patch Management

Additional Features

  • Supported: Remote Monitoring & Management
  • Supported: Endpoint Detection & Response
  • Supported: Network Topology Mapping
  • Supported: Mobile Device Management
  • Supported: Remote Access
  • Supported: Automation Manager

N-able N-central Screenshots

Screenshot of N-able N-central DashboardScreenshot of Remote desktop access with Take Control

N-able N-central Video

SolarWinds N-central: One Powerful IT Management Platform

N-able N-central Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

Datto SIRIS, ConnectWise Automate, and Kaseya Traverse are common alternatives for N-able N-central.

Reviewers rate Patch Management highest, with a score of 6.

The most common users of N-able N-central are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(88)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Remote Tasks Feature: Users have found the remote tasks feature to be extremely beneficial, with many reviewers stating that it has saved them time and provided convenience in managing multiple devices without physical interaction.

Remote Support Functionality: The remote support functionality of the product has received high praise from users, who appreciate its efficiency in troubleshooting and resolving issues without the need for physical presence. Many reviewers have specifically mentioned how easy it is to remotely control user devices and initiate remote sessions.

Management Capabilities: The management capabilities of SolarWinds N-central, especially in terms of patch management and anti-virus management, are considered top-notch by users. Automatic approval and deployment of patches, as well as scheduling automatic antivirus scans, streamline the process and ensure device security without manual intervention.

  1. Poor Customer Support: Users have expressed dissatisfaction with the customer support provided by N-central, stating that the support team often gives scripted or copy-paste responses, leading to a lengthy process of back and forth before finding a real solution. Several users have mentioned that it can take more than a week for their support issues to be resolved.

  2. Lack of Granular Security: Some users have mentioned the lack of granular security in N-central, where users are assigned roles and everything under that role becomes accessible. This may not be ideal for all technicians who require more specific access controls.

  3. Prioritization of Sales over Customer Satisfaction: There are concerns among users regarding Solarwinds N-able's prioritization of sales over customer satisfaction. Many users have experienced difficulties in receiving timely responses to their support issues or concerns, while the sales team appears to be relentless in meeting its quotas.

Users commonly recommend the following for N-Central:

  • Give it a try, especially with the free demos and trial period.
  • Take advantage of on-boarding sessions to fully understand and set up the product.
  • Spend time setting up and learning N-Central to fully experience its benefits.
  • Make sure to thoroughly research and understand the options and features before implementing.
  • Consider getting a trial to experience the capabilities of N-Central.
  • Plan implementation and start with basic features before fully committing.
  • Utilize global settings for easier use across customers.
  • Build graphic charts to monitor and track performance.
  • Dedicate a staff member to champion N-Central for maximum benefit.
  • Review the product and talk to an MSP using N-Central before switching RMMs.

These recommendations highlight the importance of exploring N-Central through free trials, taking time to set it up properly, understanding its features, utilizing resources available, planning implementation, and seeking feedback from other users.

Reviews

(1-8 of 8)

N-Able? More like Dis-Able

Rating: 1 out of 10
March 30, 2023
Vetted Review
Verified User
N-able N-central
1 year of experience
I contacted them for a billing dispute. I was charged for a service I didn't use, didn't want, didn't need, didn't ask for. I wasn't aware I was being charged for it. When I reached out to them they sent along a guide to remove the feature... which I didn't have access to. They removed it from their back-end but still charged me. I don't work with, in my opinion, unethical companies so I asked for the account to be cancelled. That takes 6 weeks, per them. Avoid this company.

N-central is a great tool if you can get through the learning curve

Rating: 8 out of 10
October 21, 2021
cm
Vetted Review
Verified User
N-able N-central
3 years of experience
Every time we have reached out to SolarWinds they are quick to respond, even offering support chat 24/7. Their support team is great and works with you to find solutions to issues. They have taken items we had issues with before and used those to create updates so that the issue is handled better in the future.

A great RMM tool, so long as you don't need support

Rating: 8 out of 10
January 19, 2020
NP
Vetted Review
Verified User
N-able N-central
4 years of experience
A lot of time is spent going back and forth when creating a support case. The biggest problem with this is that it usually takes a day to get a response, so when you have to supply additional information, it may be another day until you hear anything back. A plan of action is almost never provided, or a status update. Short generic answers are often provided. Management does not seem too invested in making improvements.

N-central Review

Rating: 10 out of 10
November 19, 2019
HM
Vetted Review
Verified User
N-able N-central
4 years of experience
If it would allow me to deploy applications larger then 50mb it would be a 10/10.

N-central Review

Rating: 8 out of 10
November 14, 2019
RG
Vetted Review
Verified User
N-able N-central
1 year of experience
Their support team, both on initial deployment and support after has been excellent in my opinion. We were basically hand help through the initial deployment and all the issues since then have been easy to work through with their support team.

Best price for the most tools

Rating: 8 out of 10
September 14, 2019
Vetted Review
Verified User
N-able N-central
4 years of experience
It's easy to open tickets, but not always helpful.

Good, scalable solution for MSP with some challenges

Rating: 7 out of 10
August 28, 2019
Vetted Review
N-able N-central
1 year of experience
Support team is responsive and helpful even during the product setup. They are willing to talk to their customers via slack channel in order to obtain feedback for future functionality.
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