You need Solarwinds RMM if you're just starting your MSP!
August 31, 2018

You need Solarwinds RMM if you're just starting your MSP!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with SolarWinds Remote Monitoring & Management

We currently use Solarwinds RMM to monitor all of our clients servers and workstations. It lets us be more proactive in the IT industry by knowing about potential problems before they happen. Solarwinds RMM lets us create customer task and help our clients in a more efficient manner. Solarwinds was also a big part of us changing our business model to a more managed services model.
  • Great monitoring options for all hardware types
  • Incredible remote support tools to solve problems
  • Cloud based system means you don't need to invest in hardware
  • Easy to customize and create reports for clients
  • Patch management needs some improvement as well as the vulnerability scans
  • Would like more reporting options
  • Would like to see best practice guides published
  • Solarwinds RMM allowed our company to add monthly revenue income with the several proactive features they offer.
  • Increased online backup revenue
  • Increased antivirus revenue
Solarwinds RMM is very easy to use and can be managed with very little training. All other RMM tools tested were overly complicated and did not fit our current business needs. We were able to implement this solution to all our customers within 3 months of our start date and it was a very easy sell to all our client with its price point.
Solarwinds RMM provides any small IT support business with the tools necessary to fully manage all clients. From monitoring, backups, patch management, remote support, reporting to antivirus, all you will need is Solarwinds RMM. This entry level management suite will allow you to be more proactive in the IT industry and create a better relationship with your clients.