No regrets choosing Solarwinds Service Desk
Overall Satisfaction with Solarwinds Service Desk (formerly Samanage)
Solarwinds Service Desk is currently being used mainly by the IT team, but is partially being utilized by the the whole organization. Service Desk addressed the need for a ticketing system. Now, users can submit tickets through the portal or simply via email. It also addressed the lack of asset management and tracking. We heavily rely on it to keep track of all IT assets.
Pros
- I like how user-friendly the interface is. It is very easy to navigate the portal.
- Asset tracking is built-in (not an add-on) and provides a lot of information about the asset.
- Affordable price across all three plans.
- Great technical support.
Cons
- The only feature I'd like to be added is to be able to add "States" whichever plan was purchased.
- As with all other subscriptions, some features are only available with higher Tier. However, the price still is very affordable for services offered.
- We are now able to track assets which secures the company's investments.
Do you think SolarWinds Service Desk (SSD) delivers good value for the price?
Yes
Are you happy with SolarWinds Service Desk (SSD)'s feature set?
Yes
Did SolarWinds Service Desk (SSD) live up to sales and marketing promises?
Yes
Did implementation of SolarWinds Service Desk (SSD) go as expected?
Yes
Would you buy SolarWinds Service Desk (SSD) again?
Yes
Comments
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