Better than any other product I've had to work on.
May 01, 2020
Better than any other product I've had to work on.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Solarwinds Service Desk (formerly Samanage)
We use Solarwinds Service Desk to monitor customer applications and display current statistics to stakeholders. It is used for the TCS Enterprise Cloud Project--monitoring and visualization of applications.
- Multi-tenant support
- All kinds of graph and charts are available.
- Very customizable
- Very interactive
- Very visually appealing
- Could be more user friendly
- Steep learning curve
- Graphs are not vertically resizeable
- Customers increased in last 3 years
- Email alerts provide quick notification
- Company goodwill increased
- Won best support award from American companies
It offers easier report generation, better GUI, and better customer support service.
Do you think SolarWinds Service Desk (SSD) delivers good value for the price?
Yes
Are you happy with SolarWinds Service Desk (SSD)'s feature set?
Yes
Did SolarWinds Service Desk (SSD) live up to sales and marketing promises?
Yes
Did implementation of SolarWinds Service Desk (SSD) go as expected?
Yes
Would you buy SolarWinds Service Desk (SSD) again?
Yes