full featured remote support at a fraction of the price
November 04, 2021

full featured remote support at a fraction of the price

Luis Cabrera | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Remote Support

Overall Satisfaction with Splashtop Remote Support

easy to support other employees workstations, even when they are logged on as a remote desktop user and working from home. It keeps a list of computers, and shows who is currently logged on.
  • connect immediately to see other's screens while on a phone call
  • adjust settings and perform support tasks while the current user views
  • apply settings and run scripts on a group of computers on a schedule
  • could keep a notice, somewhere on the screen that announces that somebody is currently connected and has control, the notice is too fast and only at the moment of connecting
  • allow drag and drop of files
  • have a presentation mode where several computers can watch the actions on a remotely controlled session
  • list of computers and users
  • on-demand download and install of client
  • file transfer
  • remote command prompt
  • previous user of TeamViewer, we now cover the entire user base at a fraction of the cost
cost, it is only a fraction of the cost of TeamViewer, also, same number of features for remote desktop but more new features for remote IT management of the computers with the client installed. No brainer.

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It works, nothing more needed after installing, faster than other competitors and inexpensive. Well suited for everyday IT support tasks, it even supports calling another IT specialist and have they participate on the support session.