Splashtop

Splashtop

Customer Verified
Top Rated
About TrustRadius Scoring
Score 9.5 out of 100
Top Rated
Splashtop

Overview

Recent Reviews

Great product!

10
May 12, 2022
I use Splashtop in two ways. One is to help troubleshoot my employee's computers. The second is what I use it for most, and that is to …
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It just works, unlike its competition

9
May 10, 2022
Splashtop Remote Support is used by our small IT department to support and remotely access computers across our institution. We use it in …
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Splashtop FTW!

10
April 28, 2022
We use Splashtop to support a growing hybrid (remote and in-person) workforce. The IT departments are the users and managers of Splashtop. …
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A worthwhile investment

10
April 26, 2022
I am an attorney practicing by myself. I utilize Splashtop to access my office system from my home office as well as from my …

Burger King prefers Splashtop

10
April 21, 2022
We use Splashtop's Remote Access capabilities throughout our entire company, from Office, District Managers, IT Department all the …

Satisfied

9
March 29, 2022
For home/ remote use during sick time, evenings & weekends. We have 3 people that use it within our company. The owner, our graphic …
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Splashtop Remote Desktop Solution

10
March 25, 2022
Splashtop Enterprise is intuitive and the best product I have used so far! I've used many other remote desktop applications and they are …
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Reviewer Sentiment

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Awards

TrustRadius Award Top Rated 2022

Popular Features

View all 12 features

Screen sharing (37)

9.4
94%

Over-the-Internet remote session (42)

9.4
94%

File transfer (39)

8.7
87%

Multi-platform remote control (33)

8.1
81%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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Business Access

$5.00

Cloud
per month

SOS

$17.00

Cloud
per month

SOS+10

$19.00

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.splashtop.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Remote Administration

8.1
81%

Product Details

What is Splashtop?

Splashtop is a remote support software solution for IT, support teams, and help desks that enables users to securely connect on-demand to users’ computers and mobile devices with a simple session code or with unattended anytime access.

There are four packages to choose from – Splashtop Business Access, Splashtop SOS, Splashtop Remote Support, and Splashtop Enterprise.

Splashtop Enterprise features include

- On-demand support access to Windows, Mac, iOS, and Android

- Unattended anytime access to Windows, Mac, and Linux computers in SOS+10 and Unlimited

- Screen sharing for collaboration

- Remotely view iOS screens in real-time

- File transfer

- Remote reboot and reconnect

- Chat

- User management

- Custom branding

- Integration with PSA tools

- Licensed per technician

Splashtop Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Multi-platform remote control

Splashtop Screenshots

Customer downloads and runs the SOS app and gives the one-time access code to the technicianTechnician enters the code to access the customer's computer to live view and control their screen

Splashtop Video

Splashtop SOS Demo

Splashtop Integrations

Splashtop Competitors

Splashtop Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Linux, Mac, Chrome OS
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal
Supported LanguagesEnglish, Spanish, German, Japanese, French, Portuguese, Italian, Chinese (Simplified)

Comparisons

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Frequently Asked Questions

What is Splashtop's best feature?

Reviewers rate Remote management of servers & workstations highest, with a score of 9.6.

Who uses Splashtop?

The most common users of Splashtop are from Small Businesses (1-50 employees) and the Information Technology & Services industry.

Reviews

(1-25 of 44)
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Score 9 out of 10
Vetted Review
Verified User
Review Source
Prior to Splashtop, I was a big advocate of using LogMeIn's product. However, LogMeIn's products have been unaffordable since the merger with Citrix. In my experience and evaluation, TeamViewer's line of products has been difficult to use even on a good day. My evaluations never went far enough to engage in pricing discussions. Splashtop Remote Support is just something that has fit my needs exactly, and in a recent conversation with the CEO, I was impressed at how much his vision aligned with what I was looking for from his company.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Splashtop Business Enterprise is actually easier to implement and get it up and running, all users have to do is download the standard or personalize file and run it, then share the code with you and you are all set to go, i like it because you can even do it from your phone if necessary
February 14, 2022

Splashtop SOS just works!

Score 10 out of 10
Vetted Review
Verified User
Review Source
Simply put, Splashtop SOS works. The remote control feature of SOTI's MobiControl just didn't work for us. We spent countless hours working with SOTI to get additional apps to support remote control for various Lenovo tablets. It was a huge burden and it just didn't work. TeamViewer was cost-prohibitive when compared to Splashtop SOS. Splashtop SOS is much easier to use and roll out.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Splashtop Enterprise was easier for our clients to use than LogMeIn Rescue that we used to use. It is a more lightweight and robust feeling software. The biggest benefit for us was the cost of Splashtop vs LogMeIn.
Score 10 out of 10
Vetted Review
Verified User
Review Source
TeamViewer is good for IT support individual remote computers, when doing connection, what we need is only remote party's ID and password, no other authentication is needed. The authentication is verbally over the phone when IT talks to the supported customers. However, this is not good for the situation when the remote party is not a human being. Splashtop is doing a better job in this case and the cost is better than TeamViewer.
November 24, 2021

Remote support made easy

Score 10 out of 10
Vetted Review
Verified User
Review Source
I prefer TeamViewer but it costs a lot more. We do also use TeamViewer for unattended access but the cost is so great that we might look at alternatives when our license expires. If the price was not an issue I would pick TeamViewer Quick Support over Splashtop SOS but for what we use it for Splashtop SOS fits perfectly with its pricing.
Score 9 out of 10
Vetted Review
Verified User
Review Source
TeamViewer and Logmein were just to expensive, VNC has issues with windows 10 and RDP requires port forwarding in the router, so its fine for servers, but not ideal as a remote support system. Splashtop was easier or cheaper than anything else we tried.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Team viewer is expensive
  • Chrome Remote Desktop is hard to use at times, makes the screen smaller, and is hard to use on multi-user screens
  • Windows Remote Desktop does not let you sign in as the local user
  • Tight VNC is great for inside a network but difficult to set up outside of a network
Trent Weber | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
After evaluating several possible remote support products, Splashtop SOS represented the best value for money to a small business owner. This was largely due to its tiered licensing structure, with the base Splashtop SOS solution providing all the features I needed. This provided a much lower cost of entry than its competitors since I am only paying for the features I need. The licensing is scalable, allowing me to upgrade later if my business needs change in the future. Although I currently do not have a requirement for unattended access, the next license tier is still considerably more affordable than other software solutions.
Matthew Putnam | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
[In my experience] TeamViewer is just too expensive for what I consider marginal benefit. Splashtop SOS works incredibly well, and while [I feel] TeamViewer does have a performance edge, I just can't justify the massive increase in cost. Plus, to my knowledge, TeamViewer's process on establishing a remote connection with a client that does not have a pre-installed application on their computer is much more convoluted and difficult for clients to follow.
Score 10 out of 10
Vetted Review
Verified User
Review Source
I have not looked at TeamViewer in quite some time but I found Splashtop SOS for me to be at least a 1 to 1 feature switch. And right now connecting to mobile devices to see a customers screen is included with Splashtop SOS and it is a real value add. I hope it says that way. TeamViewer is just too expensive in comparison.
Score 10 out of 10
Vetted Review
Reseller
Review Source
  • N-able MSP Manager (formerly Solarwinds MSP Manager) and TeamViewer
Splashtop SOS is similar [for remote control and support] to N-able RMM, and TeamViewer. The selection of Splashtop SOS is primarily for cost control.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Splashtop SOS is significantly more affordable than its competitors for smaller operations like ours. The base subscription is more than adequate for our use, whereas most competitors overkill single-user capacity. Additionally, competitive products frequently restrict the installation of the technician-side software to a single computer per license. Splashtop offers the flexibility to run the software from anywhere with adequate client capacity at an affordable cost.