Item: Splunk IT Service Intelligence (ITSI)
Rating: 8
Author: Peter Luyten

Use Cases and Deployment Scope

Splunk ITSI is being used to mitigate hardware resource issues before they become a problem and troubleshoot issues for our teams.

Pros and Cons

Asset group overview.
Detailed metrics.
Customization to meet customer requirements.

Easier navigation for new users.
KPI responses.
Deconflicting multiple entity IDs.

Return on Investment

Fewer man hours to monitor and react.
Preemptive response and alerts.

Alternatives Considered

WE have not used or looked at alternatives to ITSI.

Other Software Used

Splunk Enterprise, Splunk Enterprise Security (ES), Trellix ePolicy Orchestrator

Key Insights

Do you think Splunk IT Service Intelligence (ITSI) delivers good value for the price?

Yes

Are you happy with Splunk IT Service Intelligence (ITSI)'s feature set?

Yes

Did Splunk IT Service Intelligence (ITSI) live up to sales and marketing promises?

Yes

Did implementation of Splunk IT Service Intelligence (ITSI) go as expected?

Yes

Would you buy Splunk IT Service Intelligence (ITSI) again?

Yes

Likelihood to Recommend

ITSI is best suited for an environment with 100 or more devices or in any domain where monitoring critical devices is a must. The ability to customize KPIs and create alert actions is imperative.

ITSI - worth it.

Overall Satisfaction with Splunk IT Service Intelligence (ITSI)