ITSI - worth it.
September 09, 2023

ITSI - worth it.

Peter Luyten | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Splunk IT Service Intelligence (ITSI)

Splunk ITSI is being used to mitigate hardware resource issues before they become a problem and troubleshoot issues for our teams.

Pros

  • Asset group overview.
  • Detailed metrics.
  • Customization to meet customer requirements.

Cons

  • Easier navigation for new users.
  • KPI responses.
  • Deconflicting multiple entity IDs.
  • Fewer man hours to monitor and react.
  • Preemptive response and alerts.
WE have not used or looked at alternatives to ITSI.
Having one place to go to be able to see the status of all systems has been paramount. We no longer need to waste time logging in to remote machines to check on them because everything is a few clicks away from high level to low-level views.
We had the machine learning analytics turned on for a little while, but the resources it need to be successful were unavailable in our environment and we had to turn them off.
We have not aligned ITSI performance with our business objectives yet.

Do you think Splunk IT Service Intelligence (ITSI) delivers good value for the price?

Yes

Are you happy with Splunk IT Service Intelligence (ITSI)'s feature set?

Yes

Did Splunk IT Service Intelligence (ITSI) live up to sales and marketing promises?

Yes

Did implementation of Splunk IT Service Intelligence (ITSI) go as expected?

Yes

Would you buy Splunk IT Service Intelligence (ITSI) again?

Yes

ITSI is best suited for an environment with 100 or more devices or in any domain where monitoring critical devices is a must. The ability to customize KPIs and create alert actions is imperative.

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