Splunk IT Service Intelligence Review
Updated September 08, 2023
Splunk IT Service Intelligence Review
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Splunk IT Service Intelligence (ITSI)
The Glasstables built-in ITSI is being used by our department. We are building Services/KPIs to build our Glasstables. Glasstables help us with monitoring our Services and alert us for any service degradation or issues. We are using it for IT monitoring and management, event analytics and management, and Service insights and monitoring
Pros
- KPI based alerting
- Adaptive Thresholding
- Health Scorecard provided by Glasstables
Cons
- Validating Adaptive Thresholding
- Integrating Event Analytics with Servicenow
- Reduce toil
- Reduced alerts/noise
- Ability to make the business impact
We have not evaluated any other products like ITSI
one view that shows us the overall health of our applications
We use adaptive thresholding to alert us when the performance of services is degrading. It has helped us in identifying issues early on and take action with minimal impact on the business.
yes, it has definitely enabled us to better align with business expectations
Do you think Splunk IT Service Intelligence (ITSI) delivers good value for the price?
Yes
Are you happy with Splunk IT Service Intelligence (ITSI)'s feature set?
Yes
Did Splunk IT Service Intelligence (ITSI) live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Splunk IT Service Intelligence (ITSI) go as expected?
Yes
Would you buy Splunk IT Service Intelligence (ITSI) again?
Yes
Comments
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