Sprout helps!
October 15, 2019
Sprout helps!
Score 9 out of 10
Vetted Review
Verified User
Software Version
Standard
Overall Satisfaction with Sprout Social
Sprout Social is currently used by our Marketing and Customer Experience departments. Marketing uses it to manage campaigns and also keep a pulse on our competition and industry. The Customer Experience team utilizes it as a way to resolve customer issues and engage with customers who may leave feedback about our organization.
- Super easy to use
- Scheduling future campaigns and posts
- Consolidating all social media accounts in one place
- Really wish there was an ability to create custom reports
- Would like to be able to see if another team member is already responding to a customer
- integration with CRM
6 - We have about 6 people in our organization who regularly use Sprout. Some use it strictly for reporting purposes to get an understanding of customer engagement. Some are using it a an extension of customer support by responding to customers who are asking for help through social. And then we are also using it to plan and schedule marketing campaigns.
- It's helped us build a social media presence and brand awareness
- Has given us another channel for customer support