Great Reporting Tool with Amazing ROI! | TrustRadius

Overall Satisfaction with Sprout Social

Use Cases and Deployment Scope

I use it primarily for social listening and to monitor our brand's overall positive and negative sentiment. I also use it for social reporting and create monthly decks based on that data so we can better understand what is performing well and how to adjust our content daily.

Pros and Cons

Pros

Social listening and explaining the spikes and drops.
Reporting data.
Friendly UI and easy to understand.
Great Customer care integration.

Cons

None.

Return on Investment

Time saved.
Increased understanding of our impact on social.

Measurable Social Impact

Yes, by refining campaign targeting based on audience behavior and social listening.

Usability

9

It has a very friendly UI, a lot of features, and helpful pop-ups explaining all the new features for a new user.

Key Insights

Do you think Sprout Social delivers good value for the price?

Yes

Are you happy with Sprout Social's feature set?

Yes

Did Sprout Social live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Sprout Social go as expected?

I wasn't involved with the implementation phase

Would you buy Sprout Social again?

No

Other Software Used

Likelihood to Recommend

It's a great in-depth tool for analyzing your social data and turning that data into action!

Sprout Social Feature Ratings

Comments

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