A Pleasant Experience with Sprout Social
December 19, 2024

A Pleasant Experience with Sprout Social

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Premium

Overall Satisfaction with Sprout Social

Sprout Social is used to manage multiple social media accounts for various brands. The product makes it simple to manage various social media accounts in one place, offering capabilities to schedule content and moderate comments and messages. The product also offers detailed reporting with the ability to compare data over different time periods and across brands and platforms.

Pros

  • Friendly interface
  • Easy to understand
  • Responsive customer support

Cons

  • Better listening tools
  • Make it easier to switch between accounts
  • Easy to onboard new social media managers
  • Time saved scheduling posts and managing accounts
  • Easier reputation management
Sprout Social has made it easier to track how specific campaigns are performing, aside from regular brand awareness campaigns. The labels feature makes it simple to designate which content is tied to a specific campaign, and the platform allows you to view reporting on that specific content. This functionality makes it easy for us to quickly and easily report on the performance of our social media efforts.
Sprout Social is very user intuitive and easy to use. I usually require a walkthrough or training before using a new tool like Sprout Social, but the platform is broken up in a way that makes sense. The navigation tools are perfect, making it simple for a user to pick up quickly. Sprout's usability is one of my favorite things about the platform.

Do you think Sprout Social delivers good value for the price?

Yes

Are you happy with Sprout Social's feature set?

Yes

Did Sprout Social live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Sprout Social go as expected?

I wasn't involved with the implementation phase

Would you buy Sprout Social again?

Yes

I'd highly recommend Sprout Social to anyone looking for a social media management platform. It's very intuitive and easy to navigate. The product is perfect for a social media manager looking for one place to manage multiple social media accounts across different platforms like Facebook, Instagram, X, etc. Sprout Social is also great for pulling reports that are visually appealing and easy to comprehend.

Sprout Social Feature Ratings

Boolean keyword searches
7
Filtering out noise/spam
9
Sentiment analysis
7
Broad channel coverage
9
Content planning and scheduling
9
Audience targeting
7
Content optimization
10
Workflow management
9
Automated routing and prioritization
9
Customer interaction histories
10
Bulk actions
10
Not Rated
Twitter
9
Facebook
8
LinkedIn
10
Instagram
10
Pinterest
9
Campaign success analytics
10
Real-time tracking
10
Competitor analysis
10
Role-based user permissions & privileges
9
Mobile access
10

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