Square POS isn't just for squares...great for everyone!
November 12, 2019

Square POS isn't just for squares...great for everyone!

M. Elizabeth Sutton | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Square POS

Square POS is used across the whole organization. It keeps track of inventory, sends and track invoices, syncs with QuickBooks, and can have more than one device synced. It enables the business to be mobile while still maintaining a steady brick-and-mortar location. The two biggest benefits are invoicing and inventory. Being able to instantly keep track of both and have reports sent via email allows me to be constantly up-to-date regarding what is happening with the business at all times.

Pros

  • Creating and tracking invoices. You can develop a database, which helps to ensure that invoices are going to the correct contact person and then notifies me when they are paid or overdue.
  • Inventory. Square makes it very easy to keep track of what inventory we have and compare it to what is actually on the shelves.

Cons

  • Keep your iPad up to date. When the software needs updated, Square gets slow and clunky. It needs the most updated versions of everything.
  • The investment is small and completely worth it. It enables me to have my business follow me and I can check in from any other device.
I chose Square because it is more well-known and widely used than Clover. It also can do marketing, inventory, syncs with QuickBooks, and, if desired, can have employees track hours. It really covers all the bases and becomes a one-stop-shop for everything small business. I'm not familiar if Clover does all of those things, but Square is already familiar with customers and they enjoy the ease of the system.
There have been few times that I've needed customer service, but when I have it has been excellent. One time in particular, the person who was helping me didn't know the answer, took down my number, found out the answer and called me back. I very much appreciated not being put on hold while she figured out what to do. She found the answer, talked me through how to solve the problem, and we were good to go. She didn't waste my time and I didn't waste hers. It was excellent customer service. Also, I've never had to wait on hold when calling to ask a question.

Do you think Square POS delivers good value for the price?

Yes

Are you happy with Square POS's feature set?

Yes

Did Square POS live up to sales and marketing promises?

Yes

Did implementation of Square POS go as expected?

Yes

Would you buy Square POS again?

Yes

Square POS is well-suited for small business, mobile business. You can run your whole business from an iPad. Couldn't be easier. It is not well-suited for a large business that has more than 5 devices tracking purchases. This can get confusing and the people running the devices can get lost in the shuffle. It syncs well, but there are gaps that a smart employee could see.

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