Grandfathered in to love it, caution to newcomers
March 07, 2014

Grandfathered in to love it, caution to newcomers

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Unlimited Account

Overall Satisfaction

Survey Monkey is used by the entire organization, we use it to collect information for pre-training information gathering from registered participants in our programs and for post-training evaluation purposes to better improve our services and training offerings. It provides a quick and easy way to quickly gather information and download the results for reporting on our grant obligations.
  • You have the choice to collect information anonymously which end users often appreciate and tends to lead to more honest results.
  • Very easy to use, the user interface could not be more intuitive
  • Lots of options for how to collect results from users (email, direct link, embed code, share on Facebook)
  • Would like to see more options for standard themes to choose from
  • More customized products for our clients, pre-training surveys allow us to focus on the specific needs of individuals at each training
  • Ability to easily show statistical results to our grantors
It's been several years since I've looked at other options since I've been so happy with the product, I initially chose it because it was free and it does everything I need. (Again, the new free version has limited capabilities.)
Building surveys is fast and easy. It's so intuitive that anyone in the organization can jump in and set up a survey without training which is extremely beneficial to our productivity.
I'm grandfathered in to the "Unlimited" account for free but it looks like the current options for a free account "Basic" are fairly restrictive. You now have to pay to export your survey results and reports, that's unfortunate. I would probably look for other alternatives at a free level if I was forced to pay for those options because they are so central to the functionality of the product.