Item: SurveyMonkey
Rating: 8
Author: Curtis Pierre

Overall Satisfaction with SurveyMonkey

Use Cases and Deployment Scope

[Survey Monkey] allows us to conduct quick surveys on employee engagement.

Pros and Cons

Pros

Employee Engagement
Customer Feedback
Easy to set up
Training feedback

Cons

subscription cost
Social engagement
Data analysis

Return on Investment

We have been able to design engagement programs based on survey feedback
We have been able to make decisions that impact our organization based on feedback
We were able to use the survey to collect unbiased data in selecting a new HCM

Alternatives Considered

Google Forms

The tool is free, but we selected SurveyMonkey because we were able to easily pull the data and do the analysis.

Key Insights

Do you think SurveyMonkey delivers good value for the price?

Not sure

Are you happy with SurveyMonkey's feature set?

Yes

Did SurveyMonkey live up to sales and marketing promises?

Yes

Did implementation of SurveyMonkey go as expected?

Yes

Would you buy SurveyMonkey again?

Yes

Other Software Used

Qualtrics Employee Experience, AvePoint SharePoint & Microsoft 365 Migration

Usability

It was the first real survey tool I used in my career, and it has the tools I am most familiar with and need for most of my projects.

Support Rating

The follow-up is good with support.

Likelihood to Recommend

We had a very good experience with our employee engagement. We also have good ease of use with any training feedback. It was a bit of a challenge on the data analysis with customers.

SurveyMonkey Feature Ratings

Comments

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And the SurveyMonkey says........