Symantec can be a little flaky at times but overall it is a great product for SMB's.
June 12, 2019

Symantec can be a little flaky at times but overall it is a great product for SMB's.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Symantec Endpoint Protection

We currently use Symantec Endpoint Protect on our Corporate Office Windows computers. We do not use it on any remote offices or employees who travel. At one point we were using the Mail Security piece and the desktop Endpoint protection but have since dropped the mail security piece and just use Desktop Endpoint Protection in conjunction with the Symantec Endpoint Manager program. In our case, the best business problem it solves is to allow us to the have a centrally managed anti-virus system that does not require a lot of education on the part of the users or the admins.
  • Symantec has a great central manage piece called the Symantec Endpoint Manager. It is quite easy to use, is intuitive and requires little to no training.
  • Symantec is also easy for users to understand and use. If a user clicks on the task bar Symantec icon they are presented with a full menu of easy to understand options for them to use.
  • Symantec Endpoint Protection provides a wide array of options, for admins, when it comes to limiting what the users can do on their workstations. Policies are easy to configure and seem to work well every time.
  • Symantec has great support for administrators.
  • If calling tech support for other companies one of the first things they often ask is if you have Symantec. That is a bad reputation to get but I have seen several instances where Symantec has caused issues with other software programs.
  • Compared to other AV programs, Symantec seems to slow down the client PC's a bit more than average.
  • Symantec's licensing and fulfillment process can be labor intensive and confusing.
  • Symantec is not overly expensive so it is an immediate ROI just based on the times it has flagged and stopped infections on user computers.
  • On the negative side, the amount of times I have to uninstall and then reinstall it, to troubleshoot issues with other programs, does cost a bit of time and can be a hassle.
  • Having its built-in Management console has allowed us to roll out and manage Symantec with less IT support than some other products would have called for.
We choose Symantec over these other two (continue to choose in some cases) because of the better, and easier, centralized client management. I believe all the products probably have similar hit rates when it comes to stopping infections however Symantec's product is more polished. The more polished central management leads me to put Symantec more on par with something you should have in a Corporate IT department.
I think Symantec is best suited for Small to Medium businesses, with limited IT support as the program is easy to set up and in most cases does not require specific IT skills. Due to the issues with slowness and sometimes conflicting with other programs I do not think Symantec is a great choice for Large Enterprises.

Symantec Endpoint Security Feature Ratings

Anti-Exploit Technology
Endpoint Detection and Response (EDR)
Centralized Management
Hybrid Deployment Support
Not Rated
Infection Remediation
Vulnerability Management
Malware Detection