Sysomos - no-frills social listening on a budget
March 07, 2016

Sysomos - no-frills social listening on a budget

Alexander Liss | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Software Version

Sysomos Expian (legacy)

Overall Satisfaction with Sysomos Expion

Sysomos is a very simple, easy to use product that returns social listening results within one year.

Its advantages are its ease of use, speed to return data, and unlimited number of queries.

Its disadvantages are its extremely simplistic analysis features. Pales in comparison to Crimson Hexagon for things like sentiment analysis, quality of visualizations, topic waves, topic clusters, etc etc etc. :) Number of users accounts is also limited so depending on your plan and how many people are using the tool you can get kicked out when other people log-in with the same credentials.

It has once NICE feature which is "Communities". This is a cluster analysis based on linguistic patterns. Frankly a GREAT feature, but the other features of the platform are so limited I can't recommend it.
  • Simple queries within 1 year
  • Quick to return data
  • Good at basic volume and sentiment
  • Low quality of visualizations
  • Poor filtering options for exploring drivers of positive / negative sentiment over time
  • Poor filtering options by platform / content source
  • Limited to 1 year of data
  • Limited number of concurrent users
social strategy, analytics
  • Social listening metrics for campaign reporting
  • Influencer analysis (rudimentary)
  • Twitter conversation analysis through "Communities" feature
Sysomos is simpler, cheaper, and more basic than Crimson. If you don't need a robust tool, and you want to save money, go with Sysomos.
If you need a very simple, quick, efficient, and ease to use tool it will suffice. For more complex historical social listening you are better off with BrandWatch, Crimson Hexagon, or NetBase.

Sysomos, now part of Meltwater Feature Ratings