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Talkdesk Review
December 05, 2018

Talkdesk Review

William Rogerson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

We currently use TalkDesk only to manage our conference room lines. Previously, it was used across the entire operations group to handle all inbound and outbound customer calls.
  • User and Admin Friendly
  • Responsive HelpDesk Staff
  • API Platform & AppConnect Make Integrating with Other Systems Much Easier
  • Continue Improving Call Routing
Talkdesk is a great solution for a more modern operations environment, especially for newer companies that may not be able to budget for or technically support a enterprise telecom solution. However, this is changing as Talkdesk begins implementing more robust routing and analytics features.

Talkdesk Feature Ratings

8.2
Agent dashboard
8
Validate callers
Not Rated
Outbound response
Not Rated
Call forwarding
7
Click-to-call (CTC)
Not Rated
Warm transfer
10
Predictive dialing
6
Interactive voice response
Not Rated
REST APIs
10
Call scripts
Not Rated
Call tracking
Not Rated
Multichannel integration
Not Rated
CRM software integration
Not Rated
Not Rated
Inbound call routing
Not Rated
Omnichannel inbound routing
Not Rated
Recording
Not Rated
Quality management
Not Rated
Call analytics
Not Rated
Historical reporting
Not Rated
Live reporting
Not Rated
Customer surveys
Not Rated
Customer interaction analytics
Not Rated
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated