Overall Satisfaction with Talkdesk
TalkDesk is used as a whole throughout our entire organization.
- Recording of calls. These can be played back for learning and coaching purposes.
- Status Reporting. Makes it very easy and transparent to see what status you are in/have been in and the amount of each status time. Great for tracking breaks.
- Display types. Can change from graphs, charts and just numeric displays.
- Internet calls, when the internet is down so is the platform.
- Random disconnects with just taking you offline, but happens rarely.
- This system is very easy to train on and teach.