Overall Satisfaction with Talkdesk
Talkdesk is being used to support our customers using our SaaS software. We support our customers 24/7. Our customer call into TalkDesk and our DevOps engineers assist our customers.
- It is one of the very few VoIP that integrates with our ServiceNow platform
- Talkdesk provides excellent support services
- The implementation of TalkDesk into our ServiceNow was very smooth and easy.
- Stay up to date with certification on the latest version of ServiceNow.
- It would be really nice to have the functionality of on-call rotation schedule where it knows when and how to route the calls according to the schedule
- Offer a community portal to provide feedback on ideas for the TalkDesk on how to improve their products and follow what's on the upcoming releases.
- We just went live a month ago so I wouldn't be able to provide feedback on this question just yet.
We just went live and I'm not aware of any other products apart from Talkdesk.