Ease of use, adds to our bottom line
January 29, 2019
Ease of use, adds to our bottom line
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
Myself, as well as my team of 5 use Talkdesk in our sales dept. I don't have a lot of experience with implementing software but this was very easy to use. I recommend it to other medical practices because of the ease of use. It also integrates with Infusionsoft and the analytics that we produce on a weekly basis are clear, easy to read and run. We have lots of different clinics that we service and continue to add on and setting up different numbers, voicemails and users for each one is simple to do.
Pros
- Running reports - call logs, # of calls per day etc. - needed for a sales team to thrive and succeed
- Recorded calls - easy to listen to, find and download
- Adding users, phone numbers, voicemail recordings, holiday hours - all very easy to use and needed
- Ease of implementation - we don't have an IT dept so being easy to implement was key!
Cons
- Would like to be able to see the contact name behind the #s - so if I have 5 for an outbound disposition - I want to know who those 5 people are quickly.
- Want to be able to add a recording to all #'s automatically and not have to go into each number and select a recording.
- Customer service can improve. I call during the day to get someone from the US, that seems to work better but even then, the front line person doesn't always know how to help - even when it is a basic question.
- When doing a phone # search - the hyphen can be in the phone #.
- Positive because the system is reasonably priced for the # of users we have and the # of lines.
- Adding lines is very reasonable, price wise.
- Can be efficient with the integration with our CRM
Comments
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