Nothing Better!
November 01, 2019

Nothing Better!

Megan Gallagher | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

Talkdesk has been great for across our whole company as we receive a high volume calls each day, and we need to communicate with our other office in India. The call logging helps to keep everyone in the loop on case details and also keeps everyone accountable which is excellent. The call logging system is also an excellent training tool for new team members.

Pros

  • The call logging is an excellent training tool and its easy to forward transcripts to other departments if need be.
  • I really like that Talkdesk allows me to use my phone when I step away from my desk because it's connected to the internet and not an actual phone line.
  • Talkdesk is incredibly easy to use and very straightforward. I was able to start using Talkdesk right away and haven't run into any issues since.

Cons

  • Sometimes there are connectivity issues and when the internet is down, Talkdesk is too, which halts our business operations.
  • Rarely, but sometimes we have audio issues, but that's to be expected from time to time with all audio services.
  • Having Talkdesk makes me accessible to our clients when they call and have issues, this way we can solve their problems and keep their business.
We rarely have any issues with Talkdesk, but when they happen, the support team is always available and willing to help get issues fixed quickly! This makes a huge impact on a business like ours when making phone calls is how we drum up a new business. It's good to know that they are reliable and skilled.

Do you think Talkdesk delivers good value for the price?

Yes

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Talkdesk go as expected?

I wasn't involved with the implementation phase

Would you buy Talkdesk again?

Yes

We use Talkdesk every day, mainly for inbound calls and it works great. I especially love how reliable it is when routing calls to my cell phone, never had any issues with it. They also have a great support team! When an issue comes up (which rarely happens) I've emailed and called and they always are quick and responsive to fix the issue.

Talkdesk Feature Ratings

10.0
Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
Not Rated
Interactive voice response
Not Rated
REST APIs
Not Rated
Call scripts
Not Rated
Call tracking
10
Multichannel integration
Not Rated
CRM software integration
Not Rated
10.0
Inbound call routing
Not Rated
Omnichannel inbound routing
Not Rated
Recording
10
Quality management
10
Call analytics
Not Rated
Historical reporting
10
Live reporting
Not Rated
Customer surveys
10
Customer interaction analytics
Not Rated
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

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