Easy Breezy!
November 14, 2019

Easy Breezy!

Joanna Valencia | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

We use Talkdesk to get in contact with our customers!
  • Call quality is great!
  • Reporting is a breeze.
  • Stats are readily and easily available.
  • I really like how Talkdesk is designed. I have not found anything I think needs improvement.

Do you think Talkdesk delivers good value for the price?

Not sure

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Talkdesk go as expected?

I wasn't involved with the implementation phase

Would you buy Talkdesk again?

Yes

We use Talkdesk as the primary source of contact with our customers. We can also review previous calls made to ensure we are providing top-notch service.

Talkdesk Feature Ratings

Agent dashboard
10
Warm transfer
9
Call analytics
9
Live reporting
9