Item: Talkdesk
Rating: 9
Author: Chris Sanchez

Use Cases and Deployment Scope

We use Talkdesk as our conduit for receiving and making calls for our in-house customer service call center. It works great and solves all the problems we had as we scaled up our business and call center team. It works great with Salesforce because you can click the phone numbers and it will automatically call them.

Pros and Cons

Click to call.
Fast.
Simple.

Has some bugs.
No customization.

Return on Investment

Great ROI.
Better efficiency.
Higher service levels.

Support Rating

Talkdesk is amazing. It is a very well-thought-out tool. You can copy the incoming phone numbers before you call which allows you to pull up their account before you say hello to the customer. It does not get a perfect score because sometimes there are bugs in the system and it requires closing and resetting the issues, and support can't always totally fix it.

Key Insights

Do you think Talkdesk delivers good value for the price?

Not sure

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Talkdesk go as expected?

I wasn't involved with the implementation phase

Would you buy Talkdesk again?

Yes

Other Software Used

Zendesk, LiveChat

Likelihood to Recommend

Talkdesk is a great option for small, growing businesses, to large enterprises.

Great Tool

Overall Satisfaction with Talkdesk