Item: Talkdesk
Rating: 10
Author: Raven Vargas

Use Cases and Deployment Scope

I work in a financial company and when it comes to our customers we have multiple teams that use Talkdesk and it is so easy to transfer people to other teams so we can assist them. Making and receiving calls is fairly simple.

Pros and Cons

Seeing service levels.
Categorizing who is available or away.

Return on Investment

A positive to Talkdesk is the simple features that can be used across multiple teams.

Alternatives Considered

I have not used other products similar to Talkdesk. Previously I strictly used landlines in previous jobs but learning to use Talkdesk was very easy!

Support Rating

Anytime the office announces there is a problem with Talkdesk it seems to be resolved rather quickly which is great!

Key Insights

Do you think Talkdesk delivers good value for the price?

Not sure

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Talkdesk go as expected?

I wasn't involved with the implementation phase

Would you buy Talkdesk again?

Yes

Likelihood to Recommend

Talkdesk is well suited in a place where there is a high volume of calls. My department is one of the largest ones in our company and receiving and making calls is every easy.

Amazing asset to a large office

Overall Satisfaction with Talkdesk